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  Public Ticket #3486832
odd popup behavior
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Comments

  •  1
    Lars started the conversation

    Sometimes when the popups on my front page is triggered they look a bit weird. And the weird thing about it is that each popup is displayed twice, one on top of the other. Please see attached images, in the first you'll see both popups displayed, in the second how it looks when the close button is clicked. 

    This doesn't happen every time the popups are triggered, but most often when the page is first opened. Triggering the popups a second time will only display them once.

    How can I prevent this. double display?

  •  112
    George replied

    Hello Lars,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately, I cannot see any attached images in your message. I've checked your site and the popups seemed to be fine. But I've realized that you are using a javascript optimizer solution which can cause very  strange issues in rare cases.

    Best Regards,
    George | Kreatura Dev Team

  •  1
    Lars replied

    Thanks George, I just discovered that turning off the close buttons and instead creating new layer action close buttons seems to do the trick. Let's hope it stays that way.

    Thanks again!

    //LA

     

  •  112
    George replied

    Great, thank you for the feedback. Have a nice day! 

    Best Regards,
    George | Kreatura Dev Team