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  Public Ticket #3430654
Impossible to close pop-up
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Comments

  • Thibaut started the conversation

    Hello, I have a problem. I've made a layer slider section with pop-ups that open when a button is clicked.

    My problem is that on mobile, once the pop-up is open, I can't close it, the cross doesn't appear.

    It appears on the browser when I minimize the window, but not when I really test on mobile. So I have to click on back and leave the site. 

    This is terrible for my conversion rate.

    Please help me solve this problem, thank you in advance.

    Attached files:  IMG_4898.jpeg
      Capture d’écran 2023-08-05 à 17.55.00.png

  •  137
    George replied

    Hello Thibaut,

    I recommend you to disable the default close button. Instead of that, create an icon layer with an X sign and set the layer action to close the popup.

    Best Regards,
    George | Kreatura Dev Team

  • Thibaut replied

    OK great idea. It's work. Thank you so much.

    I have another question about the pop-up.

    I want to display a contact form on a pop-up. How can I extract a short code from a contact form made with wordpress and integrate it into a LayserSlider pop-up?

    Thanks in advance

  •  137
    George replied

    You can create the form with the 3rd party plugin, and put the shortcode into a HTML layer. LayerSlider will interpret the shortcode and so, the contact form should work inside the slider.

    Best Regards,
    George | Kreatura Dev Team