Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3423607
LS not rendering
Closed

Comments

  • Paul started the conversation
    July 26, 2023 at 4:43pm

    LS 7.7.11   I have been using LS for wordpress for several years.  I noticed it wasn't rendering on Chrome and Edge but was fiine on Firefox.  Now Firefox doesn't render.

    I thought my license had expired (which it had) so I purchased a new license. (see key) 

    LS does not render anymore?

    Failure to render ruins my site.

    HELP

  •  138
    George replied
    July 27, 2023 at 6:46pm

    Hello Paul,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I"ve checked your site and it seems like there is a JavaScript error in a script called siteground-optimizer which is probably a merged and compressed JS file of all scripts on your site. Please temporarily disable that JS optimization and clear all caches is you are using any cache plugins. That should solve your issue.

    Best Regards,
    George | Kreatura Dev Team