Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3416908
Slider Not Working
Closed

Comments

  • Massi started the conversation
    July 17, 2023 at 7:06pm

    Hello, 

    I designed a new slider for my site using one of the templates off LayerSlider however, when I switch the slider on our site to the new one in the WP dashboard our site shows the slider as the original template with none of my edits. My changes are saved and viewable on LayerSlider. Any ideas?

    Attached files:  Screenshot 2023-07-17 145929.png
      Screenshot 2023-07-17 145645.png

  •  73
    John replied
    July 17, 2023 at 8:05pm

    Hello,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.

    There are usually two potential reasons why you can experience problems like this:

    • Please make sure to publish the changes in the editor instead of just saving them as a draft. You shouldn't see a yellow Publish button at the bottom right corner of the editor.
    • The other reason is some type of caching. This could be the web browser cache, but more likely, a caching/website optimizer plugin installed on your site or a caching feature you might have enabled in your WordPress theme. If you're using a CDN such as Cloudflare, you might also need to purge the cache in their service manually.

    Best Regards,
    John | Kreatura Dev Team

  • Massi replied
    July 17, 2023 at 8:36pm

    That worked. I missed that completely. 

    However, is there a way to override my theme setting in the CSS? I have the dimensions of this slider much slenderer. The website theme is expanding it. Please let me know. 

  •  73
    John replied
    July 17, 2023 at 9:03pm

    Your website is unreachable for me at the moment, so I'm not sure exactly what the issue can be. I'd recommend trying the various layout options under the Project Settings → Layout menu. Maybe you're looking for the Full-width option, which does not allow the slider to be taller than what's set for the Canvas Height.

    Best Regards,
    John | Kreatura Dev Team