Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3413520
can't update layerslider
Closed

Comments

  • Camineet started the conversation
    July 13, 2023 at 9:32pm

    Hi I get the attached error when trying to update. 

    Attached files:  Screenshot_1.png

  •  73
    John replied
    July 14, 2023 at 12:05pm

    Hi Camineet,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    It seems you're using Enfold, which loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.

    Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.

    Best Regards,
    John | Kreatura Dev Team