Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3411166
FAILURE TO ACTIVATE
Closed

Comments

  • Darren Thompson started the conversation
    July 11, 2023 at 4:54am

    Layerslider has always come bundled with a theme I use "Aurum".  After updating the theme today, I attempted to update the bundled layerslider plugin, which worked, but it refused to activate.  I then went ahead and purchased Layerslider directly from you in the hope that this would help.  The version number updated from 7.7.7 (bundled plugin) to 7.7.9 as downloaded from your site, but it still refuses to activate (although it seems to think it has - but still remains unactivated.)

    I now have shortcodes where sliders used to be :(


    Thanks 

  • Darren Thompson replied
    July 11, 2023 at 6:12am

    I've restored to a backup and will try again with updates.  I've managed to register layerslider on the restored version. Will try upgrading plugins again soon.

  •  138
    George replied
    July 11, 2023 at 12:54pm

    Hello Darren,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Did you manage to solve this issue in the mean time?

    Best Regards,
    George | Kreatura Dev Team