Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
When I click the Save button, an error message appears, I cannot save my project.
I think it has something to do with the server settings, but it's not clear which settings should be adjusted, please give me a hint.
I have full server control access.
Attached files: 未命名1688700705.png
未命名1688700750.png
Hello Dennis,
Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First of all, please try to update database by clicking the update database button under the system status.
If that not helps... this problems are almost always caused by a web server configuration issue. I'd recommend contacting your web server company to look into this. The error message on your screenshot would suggest that it might be an Apache/Nginx problem. Modules like mod_security and other content-filtering solutions might be in place and block requests based on some criteria, like the request body size. That essentially means that your web server automatically rejects requests without consideration because you send more data than what they are willing to accept.
Best Regards,
George | Kreatura Dev Team
update database did not solve the problem.
What kind of help should I ask for from my server provider, can you be more specific?
Hello Dennis,
Unfortunately, only your server hosting provider will be able to check the log files so they will have insight into what is wrong. I recommend you to send them the infos from my previous message as a starting point for solving this issue.
Best Regards,
George | Kreatura Dev Team