Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #3399044
Can't add video slide - http error
Closed

Comments

  • Eva started the conversation
    June 23, 2023 at 8:51am

    Hi,

    I can't seem to add video slides to my slider. I get the following error when I try to save:

    "Your HTTP server thrown the following error: Forbidden"

    When I check the console I see that the resource causing the 403 is /wp-admin/admin-ajax.php. This seems odd as none of the other actions in Layerslider causes the same issue.

    I've checked the System Status page and there are no issues there. WordPress, theme and plugins are all on the latest version. I also couldn't detect a plugin conflict.

    What could be the problem here? Thanks

  • Eva replied
    June 23, 2023 at 9:14am

    Sorry, disregard my question. I found the solution: I had to deactivate Wordfence and create a new slider for it to work.


  •  138
    George replied
    June 23, 2023 at 11:14am

    Hello Eva,

    Thank you for your feedback.
    Is there anything else I can help you with?

    Best Regards,
    George | Kreatura Dev Team