Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I have an issue with the editor.
When I start the editor of any of my layer sliders, the symbol keeps on turning but the editor never shows.
Please help.
Hello Frederic,
Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
This issue can caused by a cache plugin. Please purge/delete all cache files in any cache plugin you are using. These plugins are often caching the wp-admin interface as well.
Best Regards,
George | Kreatura Dev Team
Can anyone share the solution here, or is this a trade secret? I have same issue. I tried multiple browsers, cleared server cache, ticked every troubleshooting option in the plugin settings, cleared plugin cache, downgraded plugin version, disabled all plugins, etc, still get the infinite spinner. Day two on this issue for me.
Hello Eric,
Please try the following solutions:
1. If you are using any JS/CSS optimizer or caching solution, please make sure that you empty/purge all caches.
2. Please open System Status and:
a.) Update Database
b.) Clear Localstorage
These steps should solve your issue.
Attached files: open-system-status.png
system-status-clear-localstorage.png
system-status-update-database.png
Best Regards,
George | Kreatura Dev Team