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  Public Ticket #3382173
Unable to Create New Sliders or Edit Existing Sliders
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  • Kevin Wood started the conversation

    I purchased the Avada theme several years ago for some of the websites I build, and it came with a pre-bundled version of LayerSlider. Earlier today I purchased the 3-website license for LayerSlider so I can some new sliders to our website at www.WinstonHB.com. However, all I am getting when I try to access any of the sliders - existing ones or new ones - is a screen with a colorful spinning graphic. It never goes past that screen. Please help me out and get my LayerSlider back to working like it is supposed to! Thank you!


  •  113
    George replied

    Hello Kevin,

    These issues are often related to the database, so you should try to update the database under system status. Please see the attached screenshots.

    Attached files:  open-system-status.png
      update-database.png

    Best Regards,
    George | Kreatura Dev Team

  • Kevin Wood replied

    Thank you George - I did do that but I continue to have the same issue. I have attached a screenshot of what I am seeing on my end. The colorful graphic in the middle of the screen just spins endlessly. It never advances past this screen to a point where I can edit any existing sliders or create any new sliders.

    Attached files:  screenshot 5-31-2023.png

  •  113
    George replied

    Please create me a temporary wp-admin access with admin role. I would like to check the backend of your site, maybe I can find something.

    Best Regards,
    George | Kreatura Dev Team

  • Kevin Wood replied

    Okay - I will do so shortly. Give me a few minutes and I will set it up. Do you have an email address I can create the admin role with?

  •   George replied privately