Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3370687
Popup isn't appearing with background.
Closed

Comments

  • Silvana Della Camera started the conversation
    May 15, 2023 at 3:21pm

    Hello,

    I downloaded and edited popup "discount #5". I made text changes and added links. The preview looks good and all functions. I added the shortcode to my main page. The yellow background is invisible on the  live  website  but  visible in the preview. I  saved  and  published  the mods I made to the popup before embedding the shortcode.

    Any  assistance would be apprecaited.

    Thank you.

    9985772985.png



  •  138
    George replied
    May 16, 2023 at 5:57pm

    Hello Silvana,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please disable any image optimizer/preloader plugins (or settings) because it is breaking the proper working of LayerSlider's built-in image preload feature.

    Best Regards,
    George | Kreatura Dev Team

  • Silvana Della Camera replied
    May 16, 2023 at 6:51pm

    Thank you so much, George! I switched off Lazy Image Loading in Jetpack and all better now. 

  •  138
    George replied
    May 16, 2023 at 8:00pm

    Thank you for your feedback!

    Best Regards,
    George | Kreatura Dev Team