Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
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Hi, I'm trying to edit my sliders, have updated to the latest version, but when I click to Edit I just get the spinning loading animation and it won't open.
Thank you!
Attached files: busybrains layer slider.png
Hi Claire,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
A common reason for the infinite loading screen problem is caching, especially if you've recently updated LayerSlider. The web server, a CDN network you might use, or simply your web browser may have cached an older version of some of the plugin files and did not update properly.
We're using proper file versioning and other cache-busting solutions to avoid issues like this, but there are special cases where you might need to empty the caches manually. I'd recommend trying to purge caches of any page optimizer plugin and your web browser. You can also try to see if you can reproduce the same issue on another device or web browser.
If the issue persists, please open the developer console of your web browser and check for any error messages.
Best Regards,
John | Kreatura Dev Team
That's great, that's fixed it. Thank you!