Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #3369220
Layerslider not showing on mobile site
Closed

Comments

  • Mike started the conversation
    May 12, 2023 at 9:39pm

    My Layerslider isn't showing up/loading on my mobile website. Not sure what to do. Please help.

  •  138
    George replied
    May 13, 2023 at 9:59am

    Hello Mike,

    Please temporary disable js and css optimizing plugins, clear the cache in all cache plugins you are using and after that you can re-enable js/css optimizers. That should solve your issue.

    Best Regards,
    George | Kreatura Dev Team

  • Mike replied
    May 17, 2023 at 1:57am

    I followed your directions. It worked and then an hour later, the issue happened again. The plugins that are causing the issue are Smush Pro and Hummingbird Pro. I need these just as I need/want to use your Layerslider plugin. How can I set up a permanent remedy?

  •  138
    George replied
    May 17, 2023 at 6:10pm

    I'm not sure but maybe there is an option to exclude the css and js files of LayerSlider from these plugins? 

    Best Regards,
    George | Kreatura Dev Team