Public Ticket #3364171
Trouble opening Layer Slider to create a popup


  •   Sandra started the conversation
  •  112
    George replied

    Hello Sandra,

    I'm sorry to hear that you're experiencing difficulties. Based on your description, I believe the issue is related to caching. It can be the web browser cache, but more likely, it's caused by a WordPress plugin or other website optimizer solution. They likely load an older version of some JavaScript files, which results in the error message you've received. Please try to clear/purge the caches of any of such solutions, and it should help. Emptying the web browser cache might also be necessary in some edge cases. 

    We support proper file versioning that would eliminate these types of issues, but certain plugins and settings might be too aggressive and don't always track these changes automatically.

    Best Regards,
    George | Kreatura Dev Team