Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hello Sandra,
I'm sorry to hear that you're experiencing difficulties. Based on your description, I believe the issue is related to caching. It can be the web browser cache, but more likely, it's caused by a WordPress plugin or other website optimizer solution. They likely load an older version of some JavaScript files, which results in the error message you've received. Please try to clear/purge the caches of any of such solutions, and it should help. Emptying the web browser cache might also be necessary in some edge cases.
We support proper file versioning that would eliminate these types of issues, but certain plugins and settings might be too aggressive and don't always track these changes automatically.
Best Regards,
George | Kreatura Dev Team