Okay
  Public Ticket #3359181
Paid for it, plugin is broken
Closed

Comments

  • Austin started the conversation

    I just paid the $26 for a license. I updated the plugin to the latest version 7.7.1. I upgraded because the default version was not working. I tried to load a slider and the page was broken. After upgrading the page just stalls with a loading indicator. There are no failed network requests in development console. However there is an error "TypeError: e.airDatepicker is not a function". 

    Please advise how I can get this working. If this is not fixed within a few days then I would like a refund. 

     

  •  70
    John replied

    Hi Austin,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I'm sorry to hear that you're experiencing difficulties. Based on your description, I believe the issue is related to caching. It can be the web browser cache, but more likely, it's caused by a WordPress plugin or other website optimizer solution. They likely load an older version of some JavaScript files, which results in the error message you've received. Please try to clear/purge the caches of any of such solutions, and it should help. Emptying the web browser cache might also be necessary in some edge cases. 

    We support proper file versioning that would eliminate these types of issues, but certain plugins and settings might be too aggressive and don't always track these changes automatically.

    Best Regards,
    John | Kreatura Dev Team

  • Austin replied

    Hi John,

    I just cleared my cache and refreshed the page and it still isn't loading. I have already found a different solution. Can you please issue a refund and revoke my license please?

    Thanks!

  •  70
    John replied

    As requested, I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete.

    Best Regards,
    John | Kreatura Dev Team