Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3335946
Several elements from
Closed

Comments

  • David Guzman started the conversation

    Hi,

    Some elements from templates I import from gallery do not load properly. I just replace the elements and however it does not work 

  •  138
    George replied

    Hello David,

    Could you, please tell me more details about this issue? I've checked your website as I can see, you've imported three sliders. The middle one is a hero slider of a full website template. It seems like all three sliders are working fine.

    Best Regards,
    George | Kreatura Dev Team

  • David Guzman replied

    Hi George thank you for your quick response:

    See these screenshots where some elements don’t load properly 

    Attached files:  8C4E9641-2958-46FC-B23F-7478DD7FC688.jpeg
      B22BACA8-EA10-41B6-9E54-D8F910F881F9.jpeg

  •  138
    George replied

    Hello David,

    Please disable image optimization/preload in the themify builder because it breaks LayerSlider's built-in image preload solution.

    Best Regards,
    George | Kreatura Dev Team