Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3248882
license not working
Closed

Comments

  • Cory started the conversation
    March 4, 2023 at 8:28pm

    I just bought the license and it does not register just sits there the register button make a slight movement when clicked but nothing happens. 

    Attached files:  Screenshot 2023-03-04 at 12.26.54 PM.png

  • Cory replied
    March 4, 2023 at 11:28pm

    is there anyone working? how long does it take? some information would be nice.


  • Cory replied
    March 5, 2023 at 12:11am

    I tried to update it through the screen you provide and it made me purchase it again with the license number 

    9F5596B7-3318-K349-MC23-C7CB1932EE3C and it still will not work, what a rip off, and no support, no way of finding out how long it takes for you to get back to a ticket. this is beyond frustrating. Now I cant even work on my sliders I got for free through the Skilled Theme and I have wasted the only day of the week I have to work on my site. Thanks a lot please just give me my money back for the license and the one you tricked me into buying again. 

  •  138
    George replied
    March 6, 2023 at 12:36pm

    Hello Cory,

    First of all, I am sorry for the delayed reply.

    I checked your license keys in our system and I see that the license key EF9FEAF2-811D-K3FE-MCA8-66D44BF78165 is activated on site: authorcorybscott.com

    Your other license key (9F5596B7-3318-K349-MC23-C7CB1932EE3C) seems to be not used (but it is valid, of course)

    Did you try to use both keys on the same website? Activation may not have worked for a few hours due to a temporary issue, although no other user reported such an error. Of course I can refund your not used license if you would like, or I can help you if you would like to activate it on another website.

    I am sorry for your inconvenience.

    Best Regards,
    George | Kreatura Dev Team