Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3222562
plug in not working
Closed

Comments

  • Melissa Justrich started the conversation
    February 2, 2023 at 3:40pm

    after i purchased the premium layer slider plug in wordpress wont allow me to activate the plug in saying that its not compatible with my theme or one of my other plugins.  But i have the default WP theme so i dont understand.  can u please fix this issue or else give me a refund?  thanks

  •  73
    John replied
    February 3, 2023 at 1:19pm

    Hi Melissa,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    Could you please describe the issue you're experiencing in more detail? Do you have difficulties activating the plugin after installation, or are you trying to register your license key? It would be a great help if you could show us the error message you received. I'd also like to recommend visiting System Status to uncover potential issues.

    Best Regards,
    John | Kreatura Dev Team