Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3222455
My plug in is installed, but says it needs to be purchased.
Closed

Comments

  • Morgan Swem started the conversation
    February 2, 2023 at 2:05pm

    We recently repurchased the LayerSlider for WordPress. Once I downloaded it onto the plug-in page on WordPress, it still says I need to update it. I've tried to go through the process again, but it does the same thing. It tells me I just need to purchase a license again. I was sent an install video, but the link did not work. I am not sure how to proceed. 

  •  73
    John replied
    February 3, 2023 at 12:59pm

    Hi Morgan,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    The plugin version you can download after purchasing LayerSlider is the latest release, and it shouldn't prompt you to update after installing it. For reference, the most recent version is 7.6.8. Also, please make sure to register your license key so that you won't see purchase notices, and you will be able to update if there's a new version.

    Also, thank you for reporting the installation video issue. I've fixed that link, and you can watch the video by clicking here.

    Please let me know if I can help you with anything.

    Best Regards,
    John | Kreatura Dev Team