Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3205423
Registration doesn't work
Closed

Comments

  • Christian Göhler started the conversation
    January 11, 2023 at 11:18am

    Hey there,

    I bought a license and try to register my LayerSlider-Plugin. It doesn't work. The error code:

    An unexpected error occurred. Please try again later. If this error persist, it’s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit https://layerslider.com/help/

    Under System Status there is following note:

    WP Remote functions: Blocked

    iled to connect to our update server. This could cause issues with license registration, serving updates, downloading templates and installable modules, and displaying certain information like the release log. It’s most likely a web server configuration issue. Please contact your server host and ask them to allow external connections to repository.kreaturamedia.com domain and have cURL and the necessary components installed.

    What can I do? Hosting-service is Strato.

    Thanks a lot

    Chris

  •  73
    John replied
    January 11, 2023 at 1:02pm

    Hi Chris,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    Issues like this are almost always a web server configuration problem. Your hosting company might not allow external connections. In that case, only they can solve this issue by allowing external connections or whitelisting our domain, so I'd recommend contacting them. We use the following domain name for license registration and online services: repository.kreaturamedia.com

    Please tell us the IP address of your website so we can also look for any potential issues on our side. It's rare, but sometimes firewalls and other security measures might be the source of the problem.

    Best Regards,
    John | Kreatura Dev Team