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  Public Ticket #3205337
License activation fails / Error with php 8.0
Closed

Comments

  • Rudolf started the conversation
    January 11, 2023 at 9:58am

    Hi,

    I can't activate the license - an error message would appear every time I try to activate the license.

    Therefore I'm not able to update the plugin (my current version is 6.9.2)

    And I think therefore my website would show an error (th page ist not visible, Message says: serious error on page) when switching to php 8.0 (instead 7.4)

    Thanks for your help.

    Greetings from Germany
    Rudolf Kühl

  •  73
    John replied
    January 11, 2023 at 12:54pm

    Hi Rudolf,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    LayerSlider 6.9.2 is a very old and outdated version that precedes PHP 8. All recent versions of LayerSlider support the latest PHP releases, so updating the plugin will solve that issue if it is caused by LayerSlider.

    Please visit System Status to identify potential issues regarding the license activation problem. Also, it would be a great help if you could tell us the exact error message.

    Alternatively, you can download the latest LayerSlider version from your account. No registration or password is required; you can log in with any email address. Once you're in, you'll be able to import your Envato licenses if you haven't done it already to access your downloads. You can manually update LayerSlider just like you'd typically install a plugin , and WordPress will ask you to replace the old version with the new one.

    Best Regards,
    John | Kreatura Dev Team

  • Rudolf replied
    January 11, 2023 at 1:10pm

    Thanks. Now it works with php 8.0

  •  73
    John replied
    January 11, 2023 at 2:55pm

    I'm glad I was able to help!smile.png

    Best Regards,
    John | Kreatura Dev Team