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  Public Ticket #3204530
Video layer
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Comments

  •  3
    Miriam started the conversation

    Hi, when I add a video layer (mp4 with transparant background) the video is ok in the editor but in the live version the video gets cut off and it seems not to have a transparant background anymore. I have no clue how to fix this.



    Attached files:  Screenshot 2023-01-10 at 11.44.34.png
      Screenshot 2023-01-10 at 11.44.10.png

  •  113
    George replied

    Hello Miriam,


    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please set the size of the video layer to 320x320 (set both the width and the height of the layer to 320px) and after that you can resize it to the requested size with your mouse

    I think that this should solve your issue.

    Best Regards,
    George | Kreatura Dev Team

  •  3
    Miriam replied

    Totally works, thanks a lot! 

  •  113
    George replied

    Thank you for the feedback!

    Best Regards,
    George | Kreatura Dev Team