Public Ticket #3203734
I can't install the license


  • Anja Mothe started the conversation

     just got this message:
    An unexpected error occurred. Please try again later. If this error persist, it’s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit https://layerslider.com/help/

  •  70
    John replied

    Hi Anja,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    I'm sorry to hear that you're having difficulties registering your license key. Issues like this are usually caused by web server configuration settings. More specifically, when the hosting company doesn't allow external connections. Please visit System Status, and check if there's an error in the "WP Remote Functions" row. If there is, you'd need to contact your hosting company and ask them to allow external connections or whitelist our domain: repository.kreaturamedia.com

    Best Regards,
    John | Kreatura Dev Team