Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3203734
I can't install the license
Closed

Comments

  • Anja Mothe started the conversation
    January 9, 2023 at 12:36pm

     just got this message:
    An unexpected error occurred. Please try again later. If this error persist, it’s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit https://layerslider.com/help/

  •  73
    John replied
    January 9, 2023 at 1:55pm

    Hi Anja,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    I'm sorry to hear that you're having difficulties registering your license key. Issues like this are usually caused by web server configuration settings. More specifically, when the hosting company doesn't allow external connections. Please visit System Status, and check if there's an error in the "WP Remote Functions" row. If there is, you'd need to contact your hosting company and ask them to allow external connections or whitelist our domain: repository.kreaturamedia.com

    Best Regards,
    John | Kreatura Dev Team