Public Ticket #3196253
Server error when the WP cookie expires


  • Phillip started the conversation

    This is more an FYI rather than an issue that must be addressed.  I supposed it's mostly a "save your work often" suggestion to users...

    When using the WordPress plugin to edit sliders, if you allow the WordPress cookie to expire -- or it gets cleared -- you will be unable to save your work.  The "Server Error" dialog is displayed.  Just trying to exit displays the "exit without saving?" dialog.

    If you save frequently, this isn't an issue.  I've bumped into it a few times when I'm on a call in a different browser window, but I'm in the habit of saving a lot, so it hasn't cost me time.

    Attached files:  server-error.png

  •  69
    John replied

    Hi Phillip,

    Thank you for reporting this issue. This is due to WordPress' security measures, especially nonces used to authenticate every communication to protect your site from bad actors. WordPress Heartbeat should ensure that login sessions never expire when you leave the site open, but certain site optimization plugins disable that feature. We'll further investigate what we can do to avoid issues like this in the future.

    Best Regards,
    John | Kreatura Dev Team