Okay
  Public Ticket #3189417
Video Uploading issue
Closed

Comments

  • Silla Palsdottir started the conversation

    Hi, I am making a slider for a client and i run in to a problem, i have some pages of the slider with a video in webm hosted by my webhost , the slider works fine but the video plays only on some devices and on others you get just a black screen, i tried different formats like mp4 , i tried different hosts, and i tried with youtube, the only one working everywhere is the youtube link but is playing pretty slow and bad quality, do you have any idea what could cause this? thanks in advance, here are some of the link that i am testing
    www.icelandupdate.com

    www.murogmal.is/slideshow/

  •  113
    George replied

    Hello Silla,

    Unfortunately, not all browsers and devices are supporting all video formats. I would recommend you to use MP4 format with H.264+MP3/AAC codec.

    You can learn more about video issues/compatibility in our documentation: https://layerslider.com/documentation/#troubleshooting-video

    Best Regards,
    George | Kreatura Dev Team

  • Silla Palsdottir replied

    is not about the format if i just embed the video in a page using html is working fine everywhere, but when i have it in the slider is causing me this issues

  •  113
    George replied

    I've checked both URLs ( www.icelandupdate.com & www.murogmal.is/slideshow/ ) in Google Chrome, Safari, Firefox and on iPad. For me, the videos are playing on all devices/browsers without any issues. Could you, please provide me more information about this issue? On what device/browser are you experiencing this problem?

    Best Regards,
    George | Kreatura Dev Team