Public Ticket #3182348
500 Internal Server Error on Install


  • Emily Young started the conversation

    When I try to install the installable zip it get "500 Internal Server Error". Please advise. Thank you

  •  69
    John replied

    Hi Emily,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I'm sorry for the longer-than-usual response time, and I appreciate your patience while we've been working toward your ticket.

    Without an error message, I can only provide educated guesses. You're likely receiving this error due to reaching the maximum upload file size imposed by the hosting company. I'd recommend contacting them and asking to raise the limit. You can also ask them to check the PHP error logs to uncover any other reasons, if there are any. 

    Alternatively, you can install LayerSlider manually by unpacking the installable ZIP file and uploading the extracted LayerSlider folder to the /wp-content/plugins/ directory on your server. To do that, you can use an FTP application as well as any file manager that your web hosting may provide. For more information, please refer to our documentation.

    Best Regards,
    John | Kreatura Dev Team