I have purchased your software and installed it on my website.The upgrade is not working.
Here are the notes from my developer:
Layer Slider. The version you sent me above on Oct 17th is Ver 7.3.0 which is installed. If you d/l Layer Slider 7.5.3 and then "Add new plugin" as above, it should also overwrite nicely. Once again, do a backup on Siteground beforehand, jic.
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.
According to our records, you haven't registered your license key, which is needed to receive updates through WordPress. Are you having trouble registering your license?
I have purchased your software and installed it on my website.The upgrade is not working.
Here are the notes from my developer:
Layer Slider. The version you sent me above on Oct 17th is Ver 7.3.0 which is installed. If you d/l Layer Slider 7.5.3 and then "Add new plugin" as above, it should also overwrite nicely. Once again, do a backup on Siteground beforehand, jic.
Please advise...
Thanks
John
John Brice
Founder
Travel Boulder
720-708-6803
www.travelboulder.com
[email protected]
Attached files: Screen Shot 2022-10-31 at 1.14.06 PM.png
Hi John,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.
According to our records, you haven't registered your license key, which is needed to receive updates through WordPress. Are you having trouble registering your license?
You can find updating instructions on the following URL: https://layerslider.com/how-to-update/
Your developer is correct; you can also download the latest version from your account and manually install it as you'd typically do.
Best Regards,
John | Kreatura Dev Team