Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
I'm unsure how or why you were billed twice, and I'm sorry for the inconvenience this has caused. I've processed a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete.
you billed me twice for a license.
I do not need license 57E2407B-A7E1-KF55-M519-ACE9C202533A
I used license
28DB9740-EE0C-K569-MAA8-278AFD9DA2AE
hello???
Hi Andrew,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
I'm unsure how or why you were billed twice, and I'm sorry for the inconvenience this has caused. I've processed a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete.
Best Regards,
John | Kreatura Dev Team