Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #3157354
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Comments

  • Andrew Entrekin started the conversation

    you billed me twice for a license.


    I do not need license 57E2407B-A7E1-KF55-M519-ACE9C202533A


    I used license

    28DB9740-EE0C-K569-MAA8-278AFD9DA2AE

  • Andrew Entrekin replied

    hello???

  •  73
    John replied

    Hi Andrew,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    I'm unsure how or why you were billed twice, and I'm sorry for the inconvenience this has caused. I've processed a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete.

    Best Regards,
    John | Kreatura Dev Team