Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I cannot save my Project. I keep getting an error message. I increased my PHP memory and it worked 3 times then got the same message. See attached message. I see that allot of people are getting this message when I googled it. Thank you for your help.
Hi Donna,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
Problems like this are almost always caused by a web server configuration issue. Please visit System Status to see if LayerSlider detected any issues automatically. If not, I'd recommend contacting your web server company to look into this. The error message on your screenshot would suggest that it might be an Apache/Nginx problem. Modules like mod_security and other content-filtering solutions might be in place and block requests based on some criteria, like the request body size. That essentially means that your web server automatically rejects requests without consideration because you send more data than what they are willing to accept.
Best Regards,
John | Kreatura Dev Team