Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #3148302
multiple jquery libraries
Closed

Comments

  • Charity Jedeikin started the conversation
    October 17, 2022 at 10:20pm

    Hi, I'm getting an error (see screenshot) that comes up only on specific devices/browsers. I'm able to duplicate the error on an iPhone, and someone using Chrome on a PC was also able to see it. I've gone into my LayerSlider settings and have tried multiple things to make the error go away, but to no avail. Your documentation (and instructions in the error) are a little outdated on this issue, as the setting for "include scripts in the footer" doesn't seem to work, and "Enabling the Put JS includes to body option under LayerSlider →  → Plugin Settings → Troubleshooting tab should fix this issue" doesn't exist in this newest version of LayerSlider. 

    I have disabled all of the plugins one by one, as well as the theme (Avada), and the error persists. 

    Any suggestions?

    Thank you!

  •  138
    George replied
    October 18, 2022 at 10:55am

    Hello Charity,

    You are right; the error text seems to be outdated. We reorganized LayerSlider settings; now you can find the "Include scripts in the footer" option under Performance. Please try to enable it and let me know if this fixes this issue.

    Best Regards,
    George | Kreatura Dev Team

  • Charity Jedeikin replied
    October 18, 2022 at 3:17pm

    Hi George,

    Thanks so much for your reply. As mentioned, however, I have enabled that setting and the error still persists (see screenshot). I look forward to hearing next steps.

    Thanks again,

    Charity

  •  138
    George replied
    October 19, 2022 at 12:24pm

    Could you, please create me a temporary wp-admin access for me? I would like to check and test the settings. Hopefully I can find what causes this issue.

    Best Regards,
    George | Kreatura Dev Team

  •   Charity Jedeikin replied privately
  •  138
    George replied
    October 19, 2022 at 7:09pm

    Hello Charity,

    It looks like you are using CloudFlare as a CDN service, which caches LayerSlider's files. These files should update automatically but your CloudFlare configuration causes issues. Please manually purge CloudFlare caches. That should solve your issue.

    Best Regards,
    George | Kreatura Dev Team

  • Charity Jedeikin replied
    October 19, 2022 at 7:23pm

    Hey Hey! I think that solved the issue (it did on my end, anyway!). THANK YOU. I would not have figured that out on my own. Yay!

  •  138
    George replied
    October 19, 2022 at 8:04pm

    Thank you for your feedback! ;-)

    Best Regards,
    George | Kreatura Dev Team