Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3147367
License key is not recognized
Closed

Comments

  • Robin Hynds started the conversation
    October 16, 2022 at 3:33pm

    I tried to update LayerSlider.  It told me that I had to purchase a license.  I purchased it.  I tried to register it and it does not recognize the license key as being valid.

  •  73
    John replied
    October 17, 2022 at 12:41pm

    Hi Robin,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    I'm sorry to hear that you're having difficulties registering your license key. Issues like this are almost always a web server configuration problem, and you may need to contact the web hosting company. If you haven't done it already, please visit System Status, and check whether it reports any issues. You should especially look for the "WP Remote Functions" row, which should indicate such a problem.

    Best Regards,
    John | Kreatura Dev Team