Hello Michelle,

Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

If you've updated from version 6, the interface will look different. We had to change to this new layout due to better usage and upgradeability. Maybe at first glance, it looks completely different, but in fact, many functions are located in the same place, and we tried to structure it much more logically compared to the previous one.

You can select the slide you want to edit by clicking on the Slides (List) menu item on the top menu and then choose by the slide thumbnail.

On the right sidebar, you can switch between the current slide settings and the settings of the selected layer(s) by clicking on the Slide/Layer menu items at the upper right corner.

Hello Michelle,

This looks like a browser caching/local storage issue. You will need to clear the Local Storage of the browser. If you are using Chrome, you can do that under Clear Browsing Data and choose Cookies and Other Sites Data. After that, the project editor should work normally.

Hello Michelle,

As I can see, you are using the latest release (7.5.3 - released yesterday). In this release we've put a fix for this issue which will hopefully help you.

Please open system settings and scroll down for Local Storage, then click on the Clear Local Storage button and confirm it. After that the editor should work normally.

In this case, please create me a temporary wp-admin access to your site. I would like to check what's wrong. Maybe this issue is cause by a JavaScript error or something else.

Hello Michelle,

I'm John from the Kreatura Dev Team, and this ticket was assigned to me. 

The issue you're experiencing is caused by a missing LayerSlider plugin file that your site doesn't load. The file in question is there, and it's intact. This is not normal, and it was clear from the start that this problem comes from an external source. WordPress has a queue of the files it should load, and other plugins and themes have the option to prevent loading them.

George and I have looked through all the possible cases to find the source of this issue. We had to temporarily change to another theme and disable all other plugins to narrow down the search area. We tried to be as quick as possible without interfering with your site's operation.

The issue seems to be related to your WordPress theme, which appears to do something when the Slider Revolution plugin is activated. We've managed to rule out the possibility that Slider Revolution itself causes the issue. However, there's a direct correlation. We're quite certain that we're close to finding out what's wrong. We strongly believe that your theme has certain integration features for Slider Revolution, and that's the part where something goes wrong.

We don't have the Welfare theme you're using, and to find out more, we'd need access to the theme's source code. Could you please send us the install file of this theme? It should be a ZIP package you've previously downloaded from where you purchased it.

Thank you for trusting us with your account, Michelle. I tried to log in; however, Envato asked for a verification code sent out via email, so I wasn't able to download the theme. Did you try to upload the theme here on Ticksy? You can add attachments, and the upload limit shouldn't be a problem.

It seems it was too late. Could you please send me the new code? Also, you can use file upload services like WeTransfer as well to workaround the file upload limit problem.

Hi Michelle,

Thank you very much for sharing the theme files. It was extremely useful, and I found the source of the problem right away. As suspected, the theme prevented loading one of LayerSlider's essential files, hence the issue. I took the liberty and logged into your site to edit that part of the theme to provide a temporary solution until the theme developer resolves it. We'll reach out and let them know about the issue so that they can make the necessary changes.

For reference, here's the code part that caused the trouble. It's in the /wp-content/themes/welfare/gutenberg/cmsms-module-functions.php file, and it deregisters a script that's used for displaying modal windows in LayerSlider.

function cmsms_gutenberg_fix_sliders_scripts() {
    if ( class_exists( 'LS_Sliders' ) && class_exists( 'RevSliderSlider' ) ) {
        wp_dequeue_script( 'kreatura-modal-window' );
    }
}

Again, I genuinely appreciate your help and cooperation in this matter. Now that we've uncovered this, it will also help others who may experience the same issue.