My popup feature is only appearing in the lower left of my website, regardless of what position setting is selected for that popup. I've attempted to use the library popup templates to see if there was something in a specific project that was giving this error. When I preview this popup in layerslider, it does work correctly.
Additionally I should add that this doesn't happen with any other type of layerslider projects, only the popup features.
Are you sure that the embedded popup has the same ID as in the editor? I mean, could it be that you've duplicated the popup for any reason and the popup you've embedded is not the same you are editing?
It it is the same, please create me a temporary wp-admin access so I could check this issue.
It is the same and it appears to only be happening to popups. If I change the popup style to some other slider style, it will work correctly as described. What is the best email for me to use to grant you temporary access?
My popup feature is only appearing in the lower left of my website, regardless of what position setting is selected for that popup. I've attempted to use the library popup templates to see if there was something in a specific project that was giving this error. When I preview this popup in layerslider, it does work correctly.
Additionally I should add that this doesn't happen with any other type of layerslider projects, only the popup features.
Attached files: Screen Shot 2022-10-13 at 9.46.12 AM.png
Screen Shot 2022-10-13 at 9.46.22 AM.png
Hello Kristen,
Are you sure that the embedded popup has the same ID as in the editor? I mean, could it be that you've duplicated the popup for any reason and the popup you've embedded is not the same you are editing?
It it is the same, please create me a temporary wp-admin access so I could check this issue.
Best Regards,
George | Kreatura Dev Team
It is the same and it appears to only be happening to popups. If I change the popup style to some other slider style, it will work correctly as described.
What is the best email for me to use to grant you temporary access?
Hello Kristen,
Please use the following address: [email protected]
Thank you!
Best Regards,
George | Kreatura Dev Team
Hi George,
I sent an invite, let me know if you need me to do anything else or if you didn't get the email.
Thanks!
Hello Kristen,
Unfortunately, I didn't get the invitation via email. Could you please check if you've used the correct email address? Thank you.
Best Regards,
George | Kreatura Dev Team