Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3145758
Embedding issues
Closed

Comments

  • Kristen Stewart started the conversation

    My popup feature is only appearing in the lower left of my website, regardless of what position setting is selected for that popup. I've attempted to use the library popup templates to see if there was something in a specific project that was giving this error. When I preview this popup in layerslider, it does work correctly. 

    Additionally I should add that this doesn't happen with any other type of layerslider projects, only the popup features. 

  •  138
    George replied

    Hello Kristen,

    Are you sure that the embedded popup has the same ID as in the editor? I mean, could it be that you've duplicated the popup for any reason and the popup you've embedded is not the same you are editing?

    It it is the same, please create me a temporary wp-admin access so I could check this issue.

    Best Regards,
    George | Kreatura Dev Team

  • Kristen Stewart replied

    It is the same and it appears to only be happening to popups. If I change the popup style to some other slider style,  it will work correctly as described. 
    What is the best email for me to use to grant you temporary access? 

  •  138
    George replied

    Hello Kristen,

    Please use the following address:  [email protected]

    Thank you!

    Best Regards,
    George | Kreatura Dev Team

  • Kristen Stewart replied

    Hi George, 

    I sent an invite, let me know if you need me to do anything else or if you didn't get the email. 

    Thanks!

  •  138
    George replied

    Hello Kristen,

    Unfortunately, I didn't get the invitation via email. Could you please check if you've used the correct email address? Thank you.

    Best Regards,
    George | Kreatura Dev Team