Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I just found my slider uninstalled (only shortcode appeared on the homepage), I also can't find the plu in the plugins page, I re-installed it but still it didn't appear on the plugin page.
Hello,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
That's strange; the plugin shouldn't and couldn't uninstall itself unless there's some kind of 3rd party solution that's doing it on purpose.
May I ask how did you try to reinstall LayerSlider? It's even stranger to experience this issue after a fresh reinstallation. Are you sure it was successfully installed and there weren't any error messages? Did you try installing the official release downloaded from your account or used a theme-bundled version from your WordPress theme?
Best Regards,
John | Kreatura Dev Team
Yes, I downloaded the plugin from my account, beside I can't find layerslider7 on wordpress plugin page
I'm not sure what the issue can be. We've never encountered such an issue, and nobody else reported anything similar. If you can provide us with temporary WP admin access, we can log in to try to find out what's wrong.
Best Regards,
John | Kreatura Dev Team