Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3130191
Layer slider purchased and installed by no change toward restored website operability
Closed

Comments

  • Dianne McGill started the conversation
    September 22, 2022 at 3:42am

    I called the website host and they said the reason my site is down is because the site doesn't have the current version of Layer Slider for Word Press compatible with version 7.4.  I purchased it and followed instructions and it shows v 7.5 is installed but website still is not working. 

  •  138
    George replied
    September 22, 2022 at 5:07pm

    Hello Dianne,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I've checked your site, which is working for me but I have to tell you that there is a JavaScript error on your site caused by the Simple Modal plugin, which uses a very outdated code base. This error caused by this plugin can break other plugins (such as LayerSlider) working properly.

    Best Regards,
    George | Kreatura Dev Team