Public Ticket #3126085
Issue isolated to iPhone 13 user


  • Simon Tan started the conversation

    We keep getting is error primarily from a user using an iPhone 13. We have not been able to replicate this on other devices. Help please?

    Screen Shot

    Attached files:  Karyne Screenshot 2022-09-15 131904.png

  •  39
    George replied

    Hello Simon,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    As we've inspected your site, we've found that there is a 3rd party JavaScript file loaded which also includes jQuery library. This file is: http://www.lawyer.com/seal.js. It seems like they are not following the rules of including jQuery precisely (to work multiple jQuery libraries on the same site).

    Best Regards,
    George | Kreatura Dev Team