Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3126085
Issue isolated to iPhone 13 user
Closed

Comments

  •  1
    Simon Tan started the conversation

    We keep getting is error primarily from a user using an iPhone 13. We have not been able to replicate this on other devices. Help please?


    Screen Shot

  •  138
    George replied

    Hello Simon,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    As we've inspected your site, we've found that there is a 3rd party JavaScript file loaded which also includes jQuery library. This file is: http://www.lawyer.com/seal.js. It seems like they are not following the rules of including jQuery precisely (to work multiple jQuery libraries on the same site).

    Best Regards,
    George | Kreatura Dev Team