Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hello!
My images have suddenly stopped loading on my landing page slider, and I cannot figure out how to fix it. The slider works fine within the Project Slide Preview, and worked fine on my site until yesterday.
Please help. Thank you so much!
Anne
Hi Anne,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Issues like this are almost always a symptom of an image preloader/lazy loader or other site optimizer solutions. LayerSlider aims to support all of the commonly used plugins, but there's no unified standard we can work with, and cases vary based on your settings.
As I can see, you have a plugin called JetPack installed on your site, which can cause issues like this. I'd recommend reviewing JetPack's settings and trying to disable image preload, lazy image load, or similarly named settings to see if it helps.
Best Regards,
John | Kreatura Dev Team
John,
You saved me! That was exactly what it was. Thanks to yoour direction, I disabled lazy image loading in my Jetpack settings, and my slider started working again right away. Thank you so much for your help!
Happy,
Anne
I'm glad I could help.
Best Regards,
John | Kreatura Dev Team