Public Ticket #3121690
LayerSlider do'nt save my work


  • Ralf started the conversation

    Good day,

    When installing Layer Slider in WordPress, I had the error message attached:

    After disabling Kaspersky I was able to install.
    After creating a slyder I got this error message again when saving. Unfortunately turning off Kaspersky does not help anymore.

    What can I do?

    Greeting Ralf B

    Translated with DeepL

    Attached files:  Layer_Slider_Error.jpg

  •  41
    John replied

    Hi Ralf,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    It's definitely related to an antivirus or another security-related solution you use on your machine or the web server. It's also a false positive detection. Kaspersky seems particularly sensitiveĀ to this when it sees words it deems suspicious, like "bank". The exact terms it looks for are unknown, and they can change at any time. LayerSlider is virus-free, and it's used on millions of websites. I'd recommend checking every security solution you use and its settings. The saving function uses a technique called "Ajax". You may also see it asĀ "XHR" or "XMLHttpRequest".

    Best Regards,
    John | Kreatura Dev Team