Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3105174
Video not running in chrome
Closed

Comments

  • Kornhuber started the conversation
    August 16, 2022 at 3:31pm

    hello,

    i found that the video on the homepage is running in mozilla but not in chrome and microsoft edge. Do you have an idea?

    Thanks Antje

  •  73
    John replied
    August 17, 2022 at 11:56am

    Hi Antje,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    This is very likely an issue where web browsers think they don't support the media format due to its MIME type. Using an MP4 file extension instead of the MOV extension will likely solve this. 

    You can also fix the issue by just telling the web browser the correct MIME type. Please open the video layer in LayerSlider, and under the Content tab, search for type="video/quicktime" and replace it with type="video/mp4".

    Best Regards,
    John | Kreatura Dev Team

  • Kornhuber replied
    August 17, 2022 at 12:45pm

    Thank you for your support, it works very fine now!


  •  73
    John replied
    August 17, 2022 at 12:50pm

    I'm glad I was able to help!smile.png

    Best Regards,
    John | Kreatura Dev Team