Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3103736
Slider not appearing at loading site
Closed

Comments

  • Webmaster Boes Bos started the conversation
    August 14, 2022 at 3:13pm

    Hello,

    Yesterday we bought the license, hoping it would solve the problem. Even with having the option 'Start immediately', no pause etc. the slider is NOT starting unless we move on the website. On the computer with cursor/mouse and smartphone by scrolling/swiping.

    I cant make a screenshot because with a single click/key it appears. But should appear before, when doing nothing like the rest of the site. The slider is very basic, only 1 image with text + button. 

    How to fix this? We've already updated to latest version 7 this weekend.

    Thanks

    Greetings, Giel

  •  73
    John replied
    August 15, 2022 at 12:17pm

    Hi Giel,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    This is likely caused by the LiteSpeed Cache optimization settings, which affect everything on your website, not just LayerSlider. In particular, the relevant setting, I believe, is LiteSpeed Cache → Page Optimization → [2] JS Settings → Load JS Deferred. Disabling this option will eliminate the need for user interaction or any delay.

    Best Regards,
    John | Kreatura Dev Team