Yesterday we bought the license, hoping it would solve the problem. Even with having the option 'Start immediately', no pause etc. the slider is NOT starting unless we move on the website. On the computer with cursor/mouse and smartphone by scrolling/swiping.
I cant make a screenshot because with a single click/key it appears. But should appear before, when doing nothing like the rest of the site. The slider is very basic, only 1 image with text + button.
How to fix this? We've already updated to latest version 7 this weekend.
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
This is likely caused by the LiteSpeed Cache optimization settings, which affect everything on your website, not just LayerSlider. In particular, the relevant setting, I believe, is LiteSpeed Cache → Page Optimization → [2] JS Settings → Load JS Deferred. Disabling this option will eliminate the need for user interaction or any delay.
Hello,
Yesterday we bought the license, hoping it would solve the problem. Even with having the option 'Start immediately', no pause etc. the slider is NOT starting unless we move on the website. On the computer with cursor/mouse and smartphone by scrolling/swiping.
I cant make a screenshot because with a single click/key it appears. But should appear before, when doing nothing like the rest of the site. The slider is very basic, only 1 image with text + button.
How to fix this? We've already updated to latest version 7 this weekend.
Thanks
Greetings, Giel
Hi Giel,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
This is likely caused by the LiteSpeed Cache optimization settings, which affect everything on your website, not just LayerSlider. In particular, the relevant setting, I believe, is LiteSpeed Cache → Page Optimization → [2] JS Settings → Load JS Deferred. Disabling this option will eliminate the need for user interaction or any delay.
Best Regards,
John | Kreatura Dev Team