Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3095638
Importing premium template does not work
Closed

Comments

  • Andrew Fields started the conversation
    August 2, 2022 at 6:16am

    Hello,

    I love your sliders! 

    I have installed my premium licence key successfully but when I press import on a premium slider, nothing happens - PLEASE HELP ME.

    I can give you all login details to my site but I don't want to do this when this ticket is public to everyone.

  • Andrew Fields replied
    August 2, 2022 at 8:57am

    I have tried in Safari and Chrome browsers. I cannot add a new project or import a template - PLEASE HELP

  •   Andrew Fields replied privately
  •  73
    John replied
    August 2, 2022 at 12:06pm

    Hi Andrew,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The issue occurs because there's a JavaScript error on your site caused by a missing LayerSlider plugin file. The file is physically in place, so you don't have to re-install LayerSlider. In all likelihood, this is caused by a 3rd party solution: Another WordPress plugin or the WordPress theme you're currently using. This can be an incompatibility or the result of using optimizer plugins, which try to increase site performance by managing and modifying how these files are loaded.

    To debug this issue, please try to temporarily disable all other plugins and switch to the default WordPress theme to see if it solves the problem. If it does, you can find its source by re-enabling them one at a time and watching when the issue resurfaces. This is a common technique to identify potential 3rd party issues.

    If you're using a caching plugin or a CDN solution, please make sure to empty the caches after you've temporarily disabled all other plugins and switched to a default WP theme.

    Best Regards,
    John | Kreatura Dev Team

  • Andrew Fields replied
    August 2, 2022 at 12:36pm

    Thank you John - that helped a lot :)