Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3095234
Plugin causes a problem with editing products.
Closed

Comments

  • Giordano started the conversation

    Hello Kreatura Team,

    First I'm really grateful for the great work you guys did, thank you for the support and awesome products! 

    Today I did some Plugin Updates inc. Woocommerce and probably also the LayerSlider version from 7.2.4 to 7.2.5 (for that I have to check the downloaded file) and as known it causes a really strange problem;

    If I activate the Plugin i can't edit the Products in Quickedit as on the main product page. 
    This will cause a lot of delay and bad design if our webshop manager has to deactivate the layerslider all the time. Can someone please check this out for us?
    Thank you so much, and I wish the team an awesome, productive and good week!

    Warm Regards

    Giordano Drieman


  •   Giordano replied privately
  •  73
    John replied

    Hi Giordano,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The problem was caused by a plugin setting called "Use Google CDN version of jQuery". I've disabled that option, and now everything works as intended on your site. I've also noticed that you've enabled the No Conflict Mode option, which can also cause issues in certain scenarios. These settings can be helpful when they are needed, but we do not recommend them generally. They are tools for very specific situations, which does not happen on most sites.

    Best Regards,
    John | Kreatura Dev Team