Hi I tried to activate the slider plug in in my wordpress and i get the error message below.
Im using a local server setup MAMP PRO
PLEASE HELP
Ivan Ruiz
{"message":"An unexpected error occurred. Please try again later. If this error persist, itu2019s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit https://layerslider.com/help/","errCode":"ERR_UNEXPECTED_ERROR"}
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We're also using MAMP PRO for development on our local servers, so this issue must be an edge case. Please navigate to System Status and check whether it shows any errors. Particularly look for the "WP Remote functions" row.
Also, please make sure that external connections are allowed on your server, and if you're using a firewall or similar solution, please let through the following:
WP Remote functions:BlockedFailed to connect to our update server. This could cause issues with license registration, serving updates, downloading templates and installable modules, and displaying certain information like the release log. It’s most likely a web server configuration issue. Please contact your server host and ask them to allow external connections to repository.kreaturamedia.com domain and have cURL and the necessary components installed.
By default, MAMP allows external connections, and I don't think there's a setting for that on the user interface. If you've edited configuration files or using Nginx as a web server can affect this. The relevant PHP setting is allow_url_fopen. You might also want to have cURL support, which is also part of MAMP and is enabled by default.
Reviewing the log files (both PHP and web server) can help uncover something helpful. An enabled firewall can also cause issues like this.
Navigate to Tools -> Site Health on your WordPress admin area, and see if you get a "HTTP requests are blocked" error there. If so, it means that this issue affects your entire site and not just LayerSlider.
It tells us that WordPress' domains and servers are likely whitelisted. Still, something somewhere blocks the request to our servers. Since it's a web server configuration error we cannot see or access, I suggest trying my previous recommendations.
Hi I tried to activate the slider plug in in my wordpress and i get the error message below.
Im using a local server setup MAMP PRO
PLEASE HELP
Ivan Ruiz
{"message":"An unexpected error occurred. Please try again later. If this error persist, itu2019s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit https://layerslider.com/help/","errCode":"ERR_UNEXPECTED_ERROR"}
Hi Ivan,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We're also using MAMP PRO for development on our local servers, so this issue must be an edge case. Please navigate to System Status and check whether it shows any errors. Particularly look for the "WP Remote functions" row.
Also, please make sure that external connections are allowed on your server, and if you're using a firewall or similar solution, please let through the following:
Domain: repository.kreaturamedia.com
IP: 80.77.123.165
Best Regards,
John | Kreatura Dev Team
I found this error in system status
WP Remote functions:BlockedFailed to connect to our update server. This could cause issues with license registration, serving updates, downloading templates and installable modules, and displaying certain information like the release log. It’s most likely a web server configuration issue. Please contact your server host and ask them to allow external connections to repository.kreaturamedia.com domain and have cURL and the necessary components installed.Attached files: Screen Shot 2022-07-27 at 12.03.18 PM.png
How can i set up my MAMP to allow that external connection? Do you have a MAMP set up sheet to use with this product?
By default, MAMP allows external connections, and I don't think there's a setting for that on the user interface. If you've edited configuration files or using Nginx as a web server can affect this. The relevant PHP setting is allow_url_fopen. You might also want to have cURL support, which is also part of MAMP and is enabled by default.
Reviewing the log files (both PHP and web server) can help uncover something helpful. An enabled firewall can also cause issues like this.
Navigate to Tools -> Site Health on your WordPress admin area, and see if you get a "HTTP requests are blocked" error there. If so, it means that this issue affects your entire site and not just LayerSlider.
Best Regards,
John | Kreatura Dev Team
No I did not get that error under site health.
It tells us that WordPress' domains and servers are likely whitelisted. Still, something somewhere blocks the request to our servers. Since it's a web server configuration error we cannot see or access, I suggest trying my previous recommendations.
Best Regards,
John | Kreatura Dev Team