Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hello Anna,
Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I'm sorry to hear that there's a change in your circumstances. We've canceled your subscription as requested, so you won't be charged automatically at the renewal date.
However, our records show that you've already downloaded the product and used your license key to activate its exclusive features on your website. Given the nature of digital goods, it's not possible to "return" them. Since you've already used your license to upgrade to LayerSlider 7, we are not able to provide you a refund in this case.
Thank you for your understanding!
Best Regards,
Andrea | Kreatura Support Team