Public Ticket #3081408
update not working


  • Deb started the conversation

    Hi, it seems my Enfold theme is not updating your embedded plugin in its theme and the plugin is causing errors on my site: 

    [08-Jul-2022 21:05:40 UTC] PHP Warning:  Creating default object from empty value in /home/apsystems/emea.apsystems.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28

    I went ahead and purchased a license and when I click the "check for updates" button nothing happens - no update option appears.  Here are some screenshots to help you see what is happening.  



    Attached files:  Screen Shot 2022-07-09 at 2.36.40 PM.png
      Screen Shot 2022-07-09 at 2.36.52 PM.png

  •  45
    John replied

    Hi Deb,

    Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Enfold loads LayerSlider in a non-standard way. The solution is to install the official release separately, and Enfold will detect its presence and disable its own built-in version. 

    Please log in to our account portal, and download LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.

    The PHP error message is caused by the outdated version. It will be resolved after updating LayerSlider.

    Best Regards,
    John | Kreatura Dev Team