Public Ticket #3070231


  • Rob Lucier started the conversation


    Just purchased support update on Envato.  Downloaded the new version 7.09.  I go to enter my licensing code and it is not accepted and I can't update the software.  Please help.  Very confusing.


  •  244
    Kreatura Support replied

    Hello Rob,

    Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    In our database, your license key is assigned to http://newsite.oomyungdoe-ne.com. You can use your license key only on one website. If you want to use your key on another site, you must deactivate it from the old one. 

    If you log in to our account portal (use the FOR NEW CUSTOMERS / RESET PASSWORD field), you will receive an e-mail with a link to the login. 

    You can manage your license key by clicking the "Licenses & Sites" menu. Next, select your website in the "Associated sites" section, and click on the "Deactivate selected" button above. After it, you can activate your key on your new website.

    Best Regards,
    Andrea | Kreatura Support Team